Privacy Policy

1. Introduction & Who We Are

Welcome to the privacy policy of Defence Legal Services Limited trading as Police Station Agent ("we", "us", or "our").

We are committed to protecting your personal data and respecting your privacy. This policy explains how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

Company Number: 09900871
Registered Office: Greenacre, London Road, West Kingsdown, Sevenoaks, Kent, TN15 6ER
ICO Registration: ZA198500

2. The Data We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: First name, last name, title.
• Contact Data: Email address, telephone numbers, billing address.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform.
• Usage Data: Information about how you use our website (e.g. pages visited, time spent).
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Data via this website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) unless explicitly provided by you in relation to a specific legal case.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

4. Cookies & Analytics

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

We may use Google Analytics 4 to collect anonymous usage data. This data is aggregated and does not identify individuals. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more detailed information, please see our Cookie Policy.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Retention: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and regulatory purposes.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate data.
• Right to erasure: request deletion of your data where there is no good reason for us continuing to process it.
• Right to restrict processing: ask us to suspend processing of your data.
• Right to transfer: request the transfer of your data to you or a third party.
• Right to withdraw consent: withdraw consent at any time where we are relying on consent to process your data.

If you wish to exercise any of the rights set out above, please contact us at robertcashman@defencelegalservices.co.uk.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

7. Contact Details